Key guidance

Selected key guidance documents are summarised below. These are intended as reminders and prompts and not to be used in place of the full guidance.

Working Together to Safeguard Children: A guide to inter-agency working to safeguard and promote the welfare of children

Some key points:

  • Promotes a child centred approach; keeping the child in focus when making decisions and working in partnership with them and their families.
  • Promotes a coordinated approach – safeguarding is everyone’s responsibility; every individual and agency should play their full part.

A child-centred approach is supported by:

  • The Children Act 1989; to give due regard to a child’s wishes
  • The Equality Act 2018; to eliminate discrimination and promote equality of opportunity
  • The United Nations Convention on the Rights of the Child; protects the rights of children including rights to expression and receiving information.

Safeguarding children is defined as:

  • Protecting children from maltreatment
  • Preventing impairment of children’s mental and physical health or development
  • Ensuring that children grow up in circumstances consistent with the provision of safe and effective care
  • Taking action to enable all children to have the best outcomes

Children have said that they need:

  • vigilance: to have adults notice when things are troubling them;
  • understanding and action: to understand what is happening; to be heard and understood; and to have that understanding acted upon;
  • stability: to be able to develop an ongoing stable relationship of trust with those helping them;
  • respect: to be treated with the expectation that they are competent rather than not;
  • information and engagement: to be informed about and involved in procedures, decisions, concerns and plans;
  • explanation: to be informed of the outcome of assessments and decisions and reasons when their views have not met with a positive response;
  • support: to be provided with support in their own right as well as a member of their family;
  • advocacy: to be provided with advocacy to assist them in putting forward their views; and
  • protection: to be protected against all forms of abuse and discrimination and the right to special protection and help if a refugee.

Early help:

  • is more effective in promoting welfare than reacting later
  • can prevent further problems arising
  • relies upon organisations and agencies working together to identify, assess, and provide targeted support

Practitioners should develop their understanding of types of abuse. In particular, they should be alert to the potential need for early help for a child who:

  • is disabled and has specific additional needs
  • has special educational needs
  • is a young carer
  • is showing signs of being drawn into anti-social or criminal behaviour
  • is frequently missing
  • is at risk of modern slavery, trafficking or exploitation
  • is at risk of being radicalised or exploited
  • is in a family circumstance presenting challenges for the child, such as drug and alcohol misuse, adult mental health issues and domestic abuse
  • is misusing drugs or alcohol
  • has returned home to their family from care
  • is a privately fostered child
  • has a parent/carer in custody

Effective sharing of information between practitioners and local organisation and agencies is essential for early identification of need, assessment and service provision to keep children safe.

The Data Protection Act 2018 and General Data Protection Regulations (GDPR) do not prevent the sharing of information for the purposes of keeping children safe.

Some key points:

  • All organisations should set out clearly the processes and principles for information sharing, including how information will be shared and with who.
  • Practitioners should not assume that someone else will pass on information that they think may be critical to keeping a child safe.
  • Consent is not necessary to share information for the purposes of safeguarding provided that there is a lawful basis to process any personal information required.
  • The legal bases could be ‘legal obligation’ or ‘public task’ which includes the performance of a task in the public interest of the exercise of official authority.

The Care Act 2014 makes provisions relating to care and support for adults; support for carers; safeguarding adults from abuse or neglect; care standards; Health Education England; Health Research Authority; integrating care and support with health services; and for connected purposes.

The ‘Safeguarding’ chapter provides guidance on sections 42 to 46 of the Care Act 2014 and covers:

  • adult safeguarding: what it is and why it matters
  • abuse and neglect
  • understanding what they are and spotting the signs
  • reporting and responding to abuse and neglect
  • carers and adult safeguarding
  • adult safeguarding procedures
  • local authority’s role and multi-agency working
  • criminal offences and adult safeguarding
  • safeguarding enquiries
  • Safeguarding Adults Boards
  • Safeguarding Adults Reviews
  • information sharing, confidentiality and record keeping
  • roles, responsibilities and training in local authorities, the NHS and other agencies

The safeguarding duties apply to an adult who:

  • has needs for care and support (whether or not the local authority is meeting any of those needs)
  • is experiencing, or at risk of, abuse or neglect
  • as a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect

Adult safeguarding is defined as:

  • Protecting an adult’s right to live in safety, free from abuse and neglect
  • People and organisations working together to prevent and stop both the risks and experience of abuse or neglect
  • People and organisations making sure that the adult’s wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action
  • Recognising that adults sometimes have complex interpersonal relationships and may be ambivalent, unclear or unrealistic about their personal circumstances

The aims of adult safeguarding are to:

  • prevent harm and reduce the risk of abuse or neglect to adults with care and support needs
  • stop abuse or neglect wherever possible
  • safeguard adults in a way that supports them in making choices and having control about how they want to live
  • promote an approach that concentrates on improving life for the adults concerned
  • raise public awareness so that communities as a whole, alongside professionals, play their part in preventing, identifying and responding to abuse and neglect
  • provide information and support in accessible ways to help people understand the different types of abuse, how to stay safe and what to do to raise a concern about the safety or well-being of an adult
  • address what has caused the abuse or neglect

In order to achieve these aims, it is necessary to:

  • ensure that everyone, both individuals and organisations, are clear about their roles and responsibilities
  • create strong multi-agency partnerships that provide timely and effective prevention of and responses to abuse or neglect
  • support the development of a positive learning environment across these partnerships and at all levels within them to help break down cultures that are risk-averse and seek to scapegoat or blame practitioners
  • enable access to mainstream community resources such as accessible leisure facilities, safe town centres and community groups that can reduce the social and physical isolation which in itself may increase the risk of abuse or neglect
  • clarify how responses to safeguarding concerns deriving from the poor quality and inadequacy of service provision, including patient safety in the health sector, should be responded to

Six key principles underpin all adult safeguarding work.

Empowerment: People being supported and encouraged to make their own decisions and informed consent.

Prevention: It is better to take action before harm occurs.

Proportionality: The least intrusive response appropriate to the risk presented.

Protection: Support and representation for those in greatest need.

Partnership: Local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse.

Accountability: Accountability and transparency in delivering safeguarding.

Making safeguarding personal In addition to these principles, it is also important that all safeguarding partners take a broad community approach to establishing safeguarding arrangements. It is vital that all organisations recognise that adult safeguarding arrangements are there to protect individuals. We all have different preferences, histories, circumstances and life-styles, so it is unhelpful to prescribe a process that must be followed whenever a concern is raised; and the case study below helps illustrate this.

Modern Slavery: Statutory Guidance for England and Wales (under s49 of the Modern Slavery Act 2015) and Non-Statutory Guidance for Scotland and Northern Ireland

Some key points:

  • Victims of modern slavery are forced, threatened or deceived into situations of subjugation, degradation and control.
  • Practitioners should be trained to identify, protect, care and support victims of modern slavery.
  • Multi-agency working is fundamental.
  • Practitioners should utilise practical, trauma-informed methods of working based upon principles of dignity, compassion and respect; victim’s voices must always be heard, and their rights respected.
  • Various indicators are detailed in the guidance and annexes.

Modern slavery encompasses:

  • human trafficking
  • slavery, servitude and forced or compulsory labour

Human trafficking consists of 3 basic components:

  • action: recruitment, transportation, transfer, harbouring or receipt
  • means: threat or use of force, coercion, abduction, fraud, deception, abuse of power or vulnerability
  • exploitation: eg. sexual exploitation, forced labour or domestic servitude, slavery, financial exploitation, removal of organs

All three components must be present in an adult trafficking case. In a child trafficking case the ‘means’ component is not required as they are not able to give informed consent to engage in criminal or other exploitative activity, and they cannot give consent to be abused or trafficked.

Specified public authorities in England and Wales have a statutory Duty to Notify the Home Office when they encounter potential victims.

First Responder Organisations are authorised to refer potential victims into the National Referral Mechanism. These include:

  • police forces
  • certain parts of the Home Office
  • UK Visas and Immigration
  • Border Force
  • Immigration Enforcement
  • National Crime Agency
  • local authorities
  • Gangmasters and Labour Abuse Authority
  • Salvation Army
  • Migrant Help
  • Medaille Trust
  • Kalayaan
  • Barnardo’s
  • Unseen
  • NSPCC (CTAC)
  • BAWSO
  • New Pathways
  • Refugee Council

The following people may be particularly susceptible to modern slavery:

  • young men and women
  • pregnant women
  • former victims of modern slavery
  • people who are homeless or are at risk of becoming homeless
  • people with drug and alcohol dependency issues
  • people with underlying health factors eg. learning difficulties
  • people who have previously experienced abuse
  • people in particularly deprived/poor areas
  • people struggling with debt
  • people who have lost family or suffered family breakdown
  • people with criminal networks
  • immigrants with no source of income
  • older people experiencing loneliness and financial hardship
  • people who speak no or very little English and/or are illiterate in their own language
  • overseas domestic workers

Safeguarding and protecting people for charity trustees.

What to do to protect people who come into contact with your charity through its work from abuse or mistreatment of any kind.

All trustees should make sure their charity:

  • has appropriate policies and procedures in place, which are followed by all trustees, volunteers and beneficiaries
  • checks that people are suitable to act in their roles
  • knows how to spot and handle concerns in a full and open manner
  • has a clear system of referring or reporting to relevant agencies as soon as concerns are suspected or identified
  • sets out risks and how they will be managed in a risk register which is regularly reviewed
  • follows statutory guidance, good practice guidance and legislation relevant to their charity: this guidance links to the main sources of information
  • is quick to respond to concerns and carry out appropriate investigations
  • does not ignore harm or downplays failures
  • has a balanced trustee board and does not let one trustee dominate its work – trustees should work together
  • makes sure protecting people from harm is central to its culture
  • has enough resources, including trained staff/volunteers/trustees for safeguarding and protecting people
  • conducts periodic reviews of safeguarding policies, procedures and practice

If your charity works with children or adults at risk, either online or in person, you should:

  • establish appropriate safeguarding policies and procedures that all trustees, staff and volunteers follow, which fit with the policies and procedures of your local authority safeguarding partnership or safeguarding children or adults board
  • make sure all staff and volunteers receive regular training on child protection or working with adults at risk
  • appoint a safeguarding lead to work with your local authority safeguarding partnerships or boards and/or create a plan for responding to concerns overseas
  • manage concerns, complaints, whistleblowing and allegations relating to child protection or adults at risk effectively
  • have clear policies when DBS checks are required, how you assess the level of check needed and how you handle the information

You must follow relevant legislation and guidance.

If you have an incident or allegation of abuse you should:

  • handle and record it in a secure and responsible way
  • follow your protecting people and safeguarding policies and procedures
  • act quickly, ensuring you stop or minimise any further harm or damage
  • report it to all relevant agencies and regulators when required
  • plan what to say to those involved with your charity and the media if appropriate
  • be as open and transparent as possible, so that you build the charity’s reputation for acting with integrity while protecting confidentiality appropriately
  • review what happened to understand how to stop it from happening again

FACES posters and printouts

Download our free resources below and contact us if you can't find what you're looking for.

Signs of and risk factors for exploitation

A poster for places of worship and other organisations, and for use on social media or with parent/family communications

Talking to young people after serious youth violence

For parents/families, teachers and youth practitioners

A holistic approach to protecting young people

A poster for faith and other organisations with 5 points for protecting young people

Volunteer wellbeing tips

Volunteering can be stressful, these tips can be used to promote wellbeing for your team

De-escalation tips

A simple poster to guide staff and volunteers during a situation that required de-escalation

CSE: Challenges and Responses

Our 2019 briefing on child sexual exploitation

Local contacts

Key contacts are listed below. Scroll down the page for more support services and guidance.

If there is an immediate risk of harm, a crime is taking place or you need support right away, call the police on 999

In a non-emergency, call 111

If you have a hearing or speech impairment, use textphone service 18000 or text 999 if you’ve pre-registered with the emergency SMS service

More reporting tools and information are available on the Bedfordshire Police website

If you're concerned about the welfare of a child (0 to 18 years old), call the Luton Multi-Agency Safeguarding Hub (MASH) team.

Call: 01582 547653

Out of hours: 0300 3008123

mash@luton.gov.uk

Safeguarding adults means protecting adults who are ‘at risk’ from abuse or neglect.

If the person you are concerned about has a care and support need and is experiencing, or is at risk of, abuse or neglect and they are unable to protect themselves from either the risk or the abuse then they are likely to be an ‘adult at risk’.

Even if you are not sure about the criteria you should contact Luton Adult Safeguarding for advice and guidance.

Tel: 01582 547730

Email: adultsafeguarding@luton.gov.uk

A referral should made to the LADO (Local Authority Designated Officer) when it is alleged (or there is a concern) that a person who works or volunteers with children has:

- behaved in a way that has harmed a child, or may have harmed a child and/or;

- possibly committed a criminal offence against or related to a child and/or;

- behaved towards a child or children in a way that indicates he or she may pose a risk of harm to children; and/or

- behaved or may have behaved in a way that indicates they may not be suitable to work with children.

Should you wish to discuss the allegation or concern with the LADO service you are encouraged to do so. Contact by telephone on 01582 548069.

Safeguarding Bedfordshire is an online resource provided by the Safeguarding Children Partnerships in Bedford Borough, Central Bedfordshire and Luton.

Definitions of abuse

It’s important to remember that abuse can often involve multiple types happening at once. A person could be experiencing physical abuse, exploitation and spiritual abuse, for example. The definitions below are not intended to be comprehensive and the list is not exhaustive.

A form of abuse which may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm to a child. Physical harm may also be caused when a parent or carer fabricates the symptoms of, or deliberately induces, illness in a child.

National Institute for Health and Care Excellence

Physical abuse includes being hit, slapped, pushed or restrained; being denied food or water; not being helped to go to the bathroom when you need to; misuse of your medicines.

NHS (Physical abuse - adults)

Child sexual exploitation (CSE) is a form of child sexual abuse. It occurs where an individual or group takes advantage of an imbalance of power to coerce, manipulate or deceive a child or young person under the age of 18 into sexual activity (a) in exchange for something the victim needs or wants, and/or (b) for the financial advantage or increased status of the perpetrator or facilitator. The victim may have been sexually exploited even if the sexual activity appears consensual. Child sexual exploitation does not always involve physical contact; it can also occur through the use of technology.

Department for Education

Harmful sexual behaviour (HSB) is developmentally inappropriate sexual behaviour displayed by children and young people which is harmful or abusive. Peer-on-peer sexual abuse is a form of HSB where sexual abuse takes place between children of a similar age or stage of development. Child-on-child sexual abuse is a form of HSB that takes place between children of any age or stage of development. Problematic sexual behaviour (PSB) is developmentally inappropriate or socially unexpected sexualised behaviour which doesn’t have an overt element of victimisation or abuse.

NSPCC

Inflicting harm on a child or young person and also failing to protect them from harm. Children and young people may be abused by someone they know in a family or in an institutional or community setting or, more rarely, by someone they don't know (for example through the internet). Some indicators of abuse and neglect may be indicators of current or past abuse and neglect.

National Institute for Health and Care Excellence

Modern slavery is defined as the recruitment, movement, harbouring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation. It is a crime under the Modern Slavery Act 2015 and includes holding a person in a position of slavery, servitude forced or compulsory labour, or facilitating their travel with the intention of exploiting them soon after.

GOV.UK

Radicalisation means someone is being encouraged to develop extreme views or beliefs in support of terrorist groups and activities. The Terrorism Act 2000 defines terrorism as using or threatening certain actions to influence the government or to intimidate the public to advance a political, religious, racial or ideological cause. Using firearms or explosives is terrorism regardless of whether the action is designed to influence the government or intimidate the public. Planning, assisting and collecting information on how to commit terrorist acts are all crimes under British terrorism legislation.

Crown Prosecution Service

Female genital mutilation (FGM) comprises all procedures that involve partial or total removal of the external female genitalia, or other injury to the female genital organs for non-medical reasons. The practice has no health benefits for girls and women and cause severe bleeding and problems urinating, and later cysts, infections, as well as complications in childbirth and increased risk of newborn deaths.

World Health Organisation

Domestic abuse is defined by legislation as between two ‘personally connected’ people (eg. have been/are in a relationship or are relatives) aged 16 and over where behaviour takes places that is abusive. Abusive behaviour may include physical or sexual abuse; violent or threatening behaviour; controlling or coercive behaviour; economic abuse (eg. has a substantial adverse effect on the ability to acquire, use or maintain money or other property, or obtain goods or services); psychological, emotional or other abuse. This may be a single incident or multiple incidents. This may take place directly towards the person or could be directed at anoher person eg. their child.

Domestic Abuse Act 2021

Child Criminal Exploitation is common in county lines and occurs where an individual or group takes advantage of an imbalance of power to coerce, control, manipulate or deceive a child or young person under the age of 18. The victim may have been criminally exploited even if the activity appears consensual. Child Criminal Exploitation does not always involve physical contact; it can also occur through the use of technology.

GOV.UK

Self-harm is when you hurt yourself as a way of dealing with very difficult feelings, painful memories or overwhelming situations and experiences. Some people have described self-harm as a way to: express something that is hard to put into words; turn invisible thoughts or feelings into something visible; change emotional pain into physical pain; reduce overwhelming emotional feelings or thoughts; have a sense of being in control; escape traumatic memories; have something in life that they can rely on; punish themselves for their feelings and experiences; stop feeling numb, disconnected or dissociated; create a reason to physically care for themselves; and express suicidal feelings and thoughts without taking their own life.

Mind

Suicidal feelings can mean having abstract thoughts about ending your life or feeling that people would be better off without you. Or it can mean thinking about methods of suicide or making clear plans to take your own life.

Mind

Unequal treatment based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation (known as ‘protected characteristics’ under the Equality Act 2010). Verbal abuse, derogatory remarks or inappropriate use of language related to a protected characteristic. Denying access to communication aids, not allowing access to an interpreter, signer or lip-reader Harassment or deliberate exclusion on the grounds of a protected characteristic. Denying basic rights to healthcare, education, employment and criminal justice relating to a protected characteristic. Substandard service provision relating to a protected characteristic.

Social Care Institute for Excellence

Spiritual abuse is a form of emotional and psychological abuse. It is characterised by a systematic pattern of coercive and controlling behaviour in a religious context. Spiritual abuse can have a deeply damaging impact on those who experience it. This abuse may include: manipulation and exploitation, enforced accountability, censorship of decision making, requirements for secrecy and silence, coercion to conform, control through the use of sacred texts or teaching, requirement of obedience to the abuser, the suggestion that the abuser has a ‘divine’ position, isolation as a means of punishment, and superiority and elitism’.

University of Chester

Other resources: guidance, toolkits, websites and printouts

Click on the icons to visit the webpage or download
General

A 10 step guide to sharing information to safeguard children

This is a 10 step guide on data protection considerations when sharing personal information for child safeguarding purposes.

Bedford Borough, Central Beds and Luton Safeguarding Children Partnerships Procedures

Inter-agency child protection procedures and guidance for the above local authority areas.

What to do if you're worried a child is being abused

Advice for practitioners. This advice is non-statutory, and has been produced to help practitioners identify child abuse and neglect and take appropriate action in response.

LBC Safeguarding Children Guidance (The Green Book)

Policy and Procedures for Voluntary, Community, Faith and Private Organisations

Information sharing

Advice for practitioners providing safeguarding services to children, young people, parents and carers

Need a different resource?

Contact us to see how we can help on admin@faces.org.uk
Islamophobia

'Everybody Knows': Islamophobia, safety and belonging in our town

A community-led report into the experiences of Muslims in Luton

Supporting Children and Young People After Racialised Violence

A practical guide to support children and young people after they experience or encounter racialised violence

Teacher's Guide: Supporting Children and Young People After Racialised Violence

A brief guide for teachers

LBC Safeguarding Children Guidance (The Green Book)

Policy and Procedures for Voluntary, Community, Faith and Private Organisations

Information sharing

Advice for practitioners providing safeguarding services to children, young people, parents and carers

Need a different resource?

Contact us to see how we can help on admin@faces.org.uk
Refugees

Right to Remain toolkit

A comprehensive guide to the UK immigration and asylum system

Support for asylum claimants and refugees

GOV.UK site with services, guidance and regulation, and news relating to claiming asylum in the UK

Kaya Connect

A global learning platform that offers accessible, high quality and contextually relevant learning opportunities for the humanitarian sector

New Refugee Status - Luton

Information and guidance about what to do when you are granted Refugee status if you live in Luton

New Refugee Status - Dunstable

Information and guidance about what to do when you are granted Refugee status if you live in Dunstable

Need a different resource?

Contact us to see how we can help on admin@faces.org.uk
Specific abuse and indicators

County lines and criminal exploitation toolkit

This toolkit hopes to address some gaps in knowledge and offer suggestions for supporting young people who are at risk of, or being trafficked for the purpose of criminal exploitation

National FGM Centre

Developing excellence in response to female genital mutilation and other harmful practices

Human trafficking indicators

A list of indicators from the United Nations Office on Drugs and Crime categorised into general, children, domestic servitude, sexual exploitation, labour exploitation, begging and petty crime

Tackling child exploitation: resources pack

This resource pack showcases innovative work going on around the country to prevent child exploitation

Child exploitation disruption toolkit

This toolkit has been developed to support frontline practitioners to safeguard children and young people under the age of 18 from sexual and criminal exploitation

Need a different resource?

Contact us to see how we can help on admin@faces.org.uk
Best practice and self-care

The Trauma-Informed Code of Conduct

For all Professionals working with Survivors of Human Trafficking and Slavery

Working definition of trauma-informed practice

A working definition of trauma-informed practice for practitioners working in the health and care sector.

Need a different resource?

Contact us to see how we can help on admin@faces.org.uk

Training

Download our training booklet for full details and pricing

Safeguarding: Working with Refugees

2.5 hours online + full day

Safeguarding and Prejudice

3 hours

Identity and Inclusion

3 x 3 hour sessions

Faiths Sensitive Relationships & Sex Education

2 x 3 hour sessions

Safeguarding Refresher

Flexible

Child Sexual Exploitation

3 hours

Ask us about our bespoke and flexible training options

Send us a message about the kind of training you’re looking for and we’ll get back to you within a few days.
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Reports
Annual report 2024 Annual report 2023
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